For more information on Pelican Park policies and procedures, please email us at info@pensacolapelicans.com, or call 850-934-8444.

Alcohol Management
Florida law provides that you must be 21 years of age to purchase and/or consume alcoholic beverages. Upon request, each customer may be asked to present valid identification at the time of purchase. The Pensacola Pelicans reserve the right to refuse service to any fan. Please drink responsibly. If you find yourself in need of transportation service, please go to the Fan Services Booth so that alternate transportation can be arranged. Alcohol sales will cease with the first pitch of the top of the seventh (7th) inning.

Conduct
While at Pelican Park, we want everyone to have a great time every time they come out to the ballpark. Fans using loud, obscene, or abusive language or engaging in any other conduct detrimental to the social environment of enjoying a public event will be asked to cease their conduct, and may be subject to ejection from the stadium if the conduct is deemed overly offensive. No alcohol or illegal drugs may be brought into Pelican Park. Fans observed breaking local laws are subject to ejection from the stadium and criminal prosecution. For your safety and the safety of others, please refrain from throwing objects onto the playing field. Fans doing so are subject to ejection from the ballpark.

First Aid and Fan Assistance
If you are in need of medical assistance or customer service, you can find help at the Fan Services Booth located behind the main grandstand, section D.

Foul Balls
Please be alert for foul balls and any other “debris” that may come into the seating area from the playing field. All fans are subject to the possibility of being hit by a flying object from the field.

Game Days
Gates open 1 hr. prior to game time. Thus, for a 6:35 p.m. game, the gates will open at 5:35 p.m.

Handicapped Seating
Pelican Park is equipped with handicap and companion seating throughout the entire ballpark. If you need any special assistance, please contact the Box Office so that we may accommodate your needs.  You may also call ahead with any questions at 850-934-8444.

Lost and Found
If you lose or find any items while at Pelican Park, please report to the Pelican Team Store behind section D. Following a game, fans may also call the Pelicans main office, 850-934-8444, to inquire about lost or found items.

Lost or Stolen Tickets
Please treat your tickets like cash and always keep them in a safe place. The Pensacola Pelicans are not responsible for lost or stolen tickets.

No Outside Food or Beverages Are Allowed
In accordance with our contract, fans are not allowed to enter Pelican Park with food, peanuts, beverages, or other containers such as book bags, picnic baskets, coolers, water bottles or ice chests. No bottles or cans of any kind are allowed. Pelican Park security reserves the right to inspect and confiscate any package or container coming into the ballpark. Purses and diaper bags are permitted but may be subject to a search.

Tailgating and eating outside of Pelican Park in the parking lot is permitted.

Peddling or Vending
The peddling, vending, or distribution of merchandise or printed materials at Pelican Park is not allowed. The Pensacola Pelicans must grant permission for these activities.

Rain Out Procedure
A baseball game becomes an official game after 4 1/2 innings have been played (if the visiting team is behind) or five innings if the Pelicans are behind or the game is tied. In the event that an official game is not played, fans may exchange their tickets for tickets of equal or lesser value based upon availability. Complimentary tickets may not be exchanged under any circumstances. For more information, please call (850) 934-8444.

The Pelicans have a "no wasted ticket" policy.  If for any reason, you can not make a game, you can redeem your ticket for any future general admission ticket.

Smoking Policy
Smoking is permitted inside the stadium in designated smoking areas. See your usher for designated smoking areas inside of the ballpark.

Ticket Policy for Children
Everyone at Pelican Park has to have a ticket for entry into the park. Children four (4) years or under that are able to sit on your lap do not need a ticket.

Trespassing on the Field
Anyone trespassing on the playing field will be ejected and subject to arrest and prosecution in accordance with local city and county law.

For more information on Pelican Park's policies and procedures, please email us at info@pensacolapelicans.com, or call 850-934-8444.